At Vale Forever, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help make the return and refund process as clear and straightforward as possible. Please review our policy guidelines below before submitting a return request.

Return Window & Eligibility

We offer a 30-day return window starting from the date you receive your order. To qualify for a full return or exchange, items must meet specific condition standards to ensure product integrity and hygiene.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • All original tags, labels, and protective packaging must remain fully intact.

  • Proof of purchase or an official order confirmation number must be provided.

  • Items purchased during final clearance sales or marked as non-returnable cannot be returned.

Return Process

To start a return, please contact our support team at support@valeforevershops.com with your order number and the reason for your return. Once your request is accepted, we will provide you with detailed instructions and a return mailing address.

Please note that packages sent back without prior authorization will not be processed. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

Refunds

Once we receive and inspect your returned item, we will send an email notification regarding the approval status of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.

Processing times may vary depending on your bank or credit card company. If you have not received your approved refund after 10 business days, please check with your financial institution before contacting our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item arrives damaged, defective, or incorrect, reach out to us immediately at support@valeforevershops.com with clear photos of the issue. We will evaluate the problem promptly and arrange a complimentary replacement or full refund.